What Do Our Customers Say?

Professional fast and great service !

Came on site when advised, and identified issue & replaced thermostat all within 15-20 mins, very happy. Rob - Malabar

The service, from the initial phone call to when Trent came out, was incredible. The issue with my unit had to do with the gas provider, and he made sure he contacted them and explained the situation so I didn’t have to. Highly recommended!

Emergency Hot Water Repairs were fantastic! They communicated with me politely, gave me a time frame for arrival and messaged me when they were on the way over. Trent the plumber was informative, worked efficiently and walked me through his repair work prior to commencing. Top service, well done!

Very professional and friendly and very well priced. A true 5 star experience thank you.

Thanks EHWR team! Cold showers never, hot water forever, foggy mirrors soon

Prompt service call and good advice. Problem sorted quickly. Highly recommend.

Called, explained problem, they came and fixed the issue. Great service great outcome. If you have Hot water problems Emergency Hot Water Repairs are the people to call.

Very professional service fixing hot water issue

Great job done by Shane to replace a heater in the laundry. Highly recommended if you need it to be done quickly and efficiently. Thanks a lot. Keep up the good work.

The response was quick (thank you) the lads were great, they were polite, warm and professional. They identified the problem quickly and fixed it, we have Hotwater. Will continue using them in the future. Thanks team.

Excellent service. Quick to respond and quick to resolve. Enough said!

Quick to respond. Competitive pricing. Arrived on time and installation was efficient.

The guys did a great job; really nice and in-fixed-out in 30 mins. Kind explaining the issue too, which was really appreciated.

The service provided by this company was first rate with the chaps who attended being efficient and very pleasant to deal with.

Awesome

Very professional and impressive service. Michael arrived on time and fixed all the issues.

Arrived on time and problem solved within 10 mins, very prompt and efficient service. My agent arranged this time as we r just moving into a new property, will definitely use again in future ourselves for even non strata jobs.

Amazing service same day new hot water system from a big leak that flooded my kitchen!

Prompt and effecient service. Joshua, the contractor, was excellent and finished the job in no time.

Fixed my old rinnai gas hot water system skilfully and quickly. Excellent service and great value

Excellent service from Josh, very polite and professional. Would highly recommend. This is my mother’s testimonial.

Fast and very efficient service

Very helpful - sorted out the hot water problem efficiently and promptly

Unfortunately, the hot water tank that I had in my flat was leaking and needed to be change asap. My landlord recommended this company, and I do not regret it. The booking for a date and a time was quick and smooth. The two young workers came and did fantastic job, super king and friendly. And one of them even took the time to explain me how the valve works. Thank you

Awesome🤗

Prompt, timely and effective service - thank you!

Excellent service with gps tracking for arrival. Sms reminder and friendly customer service. Highly recommended!

Fast and professional advice and service

Extremely happy with service I received. On time with texts advising me of when they are approaching. Excellent tradesmen clean, polite and professional workmanship. Definitely on my list to recommend.

Amazing service !! Highly recommended

When my electric hot water system blew up a few weeks ago I called Emergency Hot Water Repairs based on their Google reviews. Super glad I did! They were able to book me in to replace the system that afternoon. When the guys arrived they assessed the system and determined the issue was fixable, and at far less than the cost of a full replacement. Truly appreciated! Their workmanship was gold standard as well, the fix looks more professional than the original installation. Hot water has been rock solid ever since. Such a good experience dealing with a high integrity, highly skilled local business. Thanks heaps!

We called them in the afternoon and they came within the hour and fixed the issue within 30mins. Quick, easy and efficient service.

The service was timely, professional and friendly. Matt got the job done quickly and efficiently. Great service

Extremely speedy service, clearly experts at their trade, problem solved within 10 mins; competitively priced too. Thanks !

The team took the call before work, came out in the morning, assessed, replaced, called back to say it is done. Pleasure to work with!

Great service. Very efficient. Got the job done with very little mess.

Amazing, both men that came to my house was super efficient and transparent with what needed to be done. I was also working from home and they both were super respectful while I was working. I even went to the gym while working and came back blaming one of your workers why I did not answer the phone to my boss and he did not care at all. All over amazing

Prompt and efficient service after my disaster. The service was exceptional. Thank you so much. Highly recommended.

Very reliable and super quick!

First rate customer service. Prompt, kept you up to date and did what they said they would. Highly recommended

Great experience! Lost hot water just prior to Xmas break and received prompt service and seamless replacement of hot water tank. Very pleasant technician- I could highly recommend this company.

The customer experience (phone booking, text confirmations) ahead of the service was on point and Matt was on time, efficient and lovely. Thank you, much appreciated.

Excellent service. They are reliable, and went out of their way to make the best of a difficult situation.

YOUR SHANE ARRIVED ON TIME AND DID GOOD JOBS. I'M VERY HAPPY FOR YOUR SERVICES. THANK YOU.

When I feared my old hot water system had died, they came that morning to inspect. Within a few hrs I had a new hot water system installed. Can't ask for a better service. I know who il be calling in the future.

I was panicking! Thought the hot water system was going to blow. Emergency water came straight away to fix it. They even rang to assure they were close by. Fantastic 👍

The staff at Emergency Hot Water Repairs were great to deal with! They are friendly, prompt, efficient and were able to locate the problem with my hot water quickly - something that other plumbers had been unable to do. The repairs were done at a cost that was less than what I had been charged by the previous plumbers who had NOT been able to locate the problem. I will definitely be calling this company FIRST with any future hot water issues. Great Job! (Review posted on behalf of my Nan)

Great service, our hot water system burst and we called Emergency Hot Water in a panic and they were able to help us out the same day. They told me how to initially reduce the leak and then turned up and installed a new system. Thanks EHW!

The staff at Emergency Hot Water Repairs were great to deal with!

They are friendly, prompt, efficient and were able to locate the problem with my hot water quickly - something that other plumbers had been unable to do.

The repairs were done at a cost that was less than what I had been charged by the previous plumbers who had NOT been able to locate the problem.

I will definitely be calling this company FIRST with any future hot water issues.

Great Job!
(Review posted on behalf of my Nan)

Great service, our hot water system burst and we called Emergency Hot Water in a panic and they were able to help us out the same day. They told me how to initially reduce the leak and then turned up and installed a new system. Thanks EHW!

Prompt, knowledgeable, and did a good job replacing my 16 year old gas hot water system with good results for heat and pressure.

Very efficient and also go the extra mile to help. Thank you!

Very efficient. Working perfectly

Excellent service to say the least, I received a text saying Matt will be arriving in approximately 13 minutes, Matt was a really nice guy, he was very professional and did a great job, #55622

Excellent service to say the least, I received a text saying Matt will be arriving in approximately 13 minutes, Matt was a really nice guy, he was very professional and did a great job, #55622

Fantastic service. Called up and they were able to come out that day. They arrived when they said they would and quickly identified the issue and were able to install a new system for me within an hour and a half. Great friendly service and a job well done. Even went the extra mile to help with another issue of the water temperature. Would highly recommend.

Excellent work from EHWR, Very quick and knew what was wrong immediately

Fantastic service. Called up and they were able to come out that day. They arrived when they said they would and quickly identified the issue and were able to install a new system for me within an hour and a half. Great friendly service and a job well done. Even went the extra mile to help with another issue of the water temperature. Would highly recommend.

These people are very professional. They are quick and efficient and fixed out hot water problem in no time. Thanks to the team 🙂

I had an outstanding experience with a hot water system service! It's commendable when service providers go above and beyond, especially considering that you're a renter. it's great to know that they took the initiative to replace your hot water system and did an exceptional job. Their dedication to delivering quality service speaks highly of their professionalism and commitment to customer satisfaction. Such experiences can certainly make a positive impact and contribute to a comfortable living environment. Thank you so much !!!

Very professional and friendly service!

Great service, good and quick solution. The plumber was very professional and came prepared with all the tools needed to finish the job

I had an outstanding experience with a hot water system service! It's commendable when service providers go above and beyond, especially considering that you're a renter. it's great to know that they took the initiative to replace your hot water system and did an exceptional job. Their dedication to delivering quality service speaks highly of their professionalism and commitment to customer satisfaction. Such experiences can certainly make a positive impact and contribute to a comfortable living environment. Thank you so much !!!

Matt replaced my boiler quickly and professionally. I also liked his playlist. Highly recommended.

Prompt, reliable, excellent service from Matt & Michael.

Trent and Ricky are beautiful people, real professional tradesmen. They are definitely an asset to the company. Thank you for providing such quality tradesmen. My family and I would highly rate them 10 out of 10. We would certainly refer them to others. Thank you.

Trent and Ricky are beautiful people, real professional tradesmen. They are definitely an asset to the company. Thank you for providing such quality tradesmen. My family and I would highly rate them 10 out of 10. We would certainly refer them to others. Thank you.

Great service. Booked online at 9am and new water tank installed by 215. Get me update along the way where technician was. Thank Donna for the call updates and was very happy with Michael

Great service. Booked online at 9am and new water tank installed by 215. Get me update along the way where technician was. Thank Donna for the call updates and was very happy with Michael

Highly recommend the repairman was very knowledgeable and sorted the issue out within no time thank you EHWR. Graham from Mosman

Excellent service

Thank you so much for your polite, prompt and positive service! I am very grateful for the amazing help that I received … thank you. Would highly recommend.

Great service! Very efficient

Best hot water specialist around. I worked with these guys for 10 years & still do business with them.

Great job!

Punctual, well priced, efficient. Thanks for the hot water!

Really fast response and allow you to track their team/notify you when on way. After they finished, everything was cleaned up (more so than when the arrived)… highly recommend!

Shane and the team were great. Friendly, punctual and most importantly extremely clear on diagnosing the issue and offering options to resolve as quickly as possible.

Brilliant service... very happy customer! Quick, efficient replacement of 10yr + 1 month old tank which was going to be $1700. Best part was Shane spotted the old install sticker from 9yr + 9 months and got it for us free under warranty!! Too good Shane.. will def be recommending you and the team at Emergency Hot Water Repairs Kingsford!!

Great efficient and quality service

Very friendly and knowledgable. Had issue identified and fixed so quickly - very much appreciated

Emergency Hot Water Repairs were fast and efficient. I would highly recommend them. Dealing with them was a pleasure!!

Brilliant service... very happy customer! Quick, efficient replacement of 10yr + 1 month old tank which was going to be $1700. Best part was Shane spotted the old install sticker from 9yr + 9 months and got it for us free under warranty!! Too good Shane.. will def be recommending you and the team at Emergency Hot Water Repairs Kingsford!!

I have recently moved into a rental property and the hot water system broke down not long after. Emergency hot water repairs were contacted and they were extremely prompt at attending to the problem. Shane and his colleague had to replace the gas hot water system and did so in just over an hour. I was also impressed with how they left everything as they had found it and took all the rubbish with them. Highly recommend them!

Emergency hot water repairs arrived on time as per on line booking professional installation of new hot water system recommend their service

Michael and Shaun installed a Rinnai instantaneous hot water system at our home. Both were friendly and very efficient, it's easy to see they're highly experienced at what they do which enables them to install hot water systems cost effectivly. I was impressed by the speed and ease of quoting and booking in the job, Shaun quoted on Sunday (there was no quote fee), we booked in the job on Monday evening, they came to installed it on Tuesday afternoon. They were happy to hide the pipes under the house at my request even if it made the job harder. They also removed our old gas hot water system. Highly impressed with their work and service, cannot recommend them more highly. If you need to install a new hot water system just give them a call, they do a great job at a great price.

The contact lady booked the technician for me very quickly. The technician, Copper came on time and is very easygoing and helpful. Changed everything and fixed the faults for me. Very well organised company and trustworthy. Highly recommended

The service provided was prompt, polite, friendly and very professional. I could not be happier with the service.

Excellent job! Excellent problem solving found an amazing way without running conduit in my bathroom wall. Thanks so much Shane and Jay!

Great fast job with friendly staff that kept up updated with timing and work schedules.

Great help timely and efficient. Thanks again

very friendly, fast working, cordial I recommend the company

Incredibly good service by these experts.

Thank you to Emergency Hot Water Repairs for your swift, friendly and cost-effective service! In particular, Cooper, who attended my property to fix my gas hot water system, was very friendly, professional, informative and efficient. I highly recommend Cooper and Emergency Hot Water Repairs and will be referring friends and family moving forward too! Thank you again!

On time, very friendly and fast in repairing & solving plumbing issues, very highly recommended . . 👍

It was fixed quick and with professional skills

Extremely quick and effective, the two young fellas were very polite and lovely.

Really quick response and Shane was really nice and very efficient. Would really recommend.

Absolutely fantastic service. Efficient, professional and so considerate. The guys were so polite and friendly and happy to provide information and left everything spotless. They made something stressful so easy.

Very professional and super friendly staff! Arrived quickly and immediately solved the problem of a broken pipe at the hot water tank. Thank you!

Submitted an online quote request. Plumber arrived next day. Hot water system installed the day after. The service was too class. The boys were very polite, punctual and care taken to remove the old system and instal the new. The cost was the best in Sydney. I have no hesitation in recommending this business to all! Thanks Emergency Hot Water, Kingsford!!

Submitted an online quote request. Plumber arrived next day. Hot water system installed the day after. The service was too class. The boys were very polite, punctual and care taken to remove the old system and instal the new. The cost was the best in Sydney. I have no hesitation in recommending this business to all! Thanks Emergency Hot Water, Kingsford!!

Have always given me good service!

Electric water heater was broken 11 pm and called the shop on 7 am next day. Service was awesome. Matt arrived 12 pm on the same day. Helped us to replace a new heater and all works were done within 2 hours. Really appreciate your service! Hong

Excellent service

EHWR were highly professional and knowledgeable. There was no room to fit the new hot water system in the old space, they solved this issue by wall mounting it in the laundry. They were friendly and polite. A huge positive was they cleaned up afterwards. No mess left behind. A big thankyou! Highly recommend.

Fantastic service from beginning to the end. Highly recommend.

Excellent service , very helpful and prompt- kept me updated of when service men would arrive , had hot water remove and new instal completed in under and an hour , highly recommend these people.

Great service responsive & respectful

Cooper and Jay are so experienced, do appreciate their help on this quick repair within two days!

The person who attended my call out was very good. I was very satisfied with what he informed me to my problem & how to rectify the issue..

My hot water tank suddenly started leaking one day. After informing my real estate agent, my job was listed with this company. I found the repair guys extremely friendly and professional, I had 2 visits from them - first a quote, then the actual repair. They arrived on time, respectful of taking off their shoes and did a fabulous job of replacing the tank. I would’ve given 5 stars here, but I found the booking instructions a bit confusing - I was told the appointment would take 2hrs and replacement would happen, but they were only coming to quote for 5 minutes and a second appointment was needed. A bit frustrating as I’d taken 2hrs out of my work schedule to allow for this. Apart from that, a stellar job by the technicians!

My hot water tank suddenly started leaking one day. After informing my real estate agent, my job was listed with this company. I found the repair guys extremely friendly and professional, I had 2 visits from them - first a quote, then the actual repair. They arrived on time, respectful of taking off their shoes and did a fabulous job of replacing the tank. I would’ve given 5 stars here, but I found the booking instructions a bit confusing - I was told the appointment would take 2hrs and replacement would happen, but they were only coming to quote for 5 minutes and a second appointment was needed. A bit frustrating as I’d taken 2hrs out of my work schedule to allow for this. Apart from that, a stellar job by the technicians!

They sent one a guy round first thing after the public holiday, within the hour a new boiler was on our doorstep and by lunch time it was installed. They kept the place clean and tidy and were very efficient. I would certainly this company to anyone who has hot water issues. Cheers, Greg They sent one a guy round first thing after the public holiday, within the hour a new boiler was on our doorstep and by lunch time it was installed. … More

My hot water tank suddenly started leaking one day. After informing my real estate agent, my job was listed with this company. I found the repair guys extremely friendly and professional, I had 2 visits from them - first a quote, then the actual repair. They arrived on time, respectful of taking off their shoes and did a fabulous job of replacing the tank. I would’ve given 5 stars here, but I found the booking instructions a bit confusing - I was told the appointment would take 2hrs and replacement would happen, but they were only coming to quote for 5 minutes and a second appointment was needed. A bit frustrating as I’d taken 2hrs out of my work schedule to allow for this. Apart from that, a stellar job by the technicians! My hot water tank suddenly started leaking one day. After informing my real estate agent, my job was listed with this company. I found the repair guys extremely friendly and professional, I had 2 visits from them - first a quote, then the … More

Great work!

Very prompt and efficient service. Keep up the good work 👍🏼

I highly recommend this company. Everyone is professional, friendly, and efficient. They keep in contact with you and offer you options. We were recommended by another plumbing company, so that just tells you how good they are. They did a great job installing our gas hot water unit. Thank you Matt and Jay.

Emergency Hot Water Repairs recently replaced my system. Competitive quote and quick service. Very good to deal with.

Fantastic and quick service! I was luckily able to book a less than 24 hour emergency hot water tank replacement on line after hours with no nonsense and clear pricing listed up front. Cooper came 730am sharp the next morning to replace it and was amazingly efficient and had my hot water back in no time. I was so impressed with how well Cooper managed with replacing my unit as it was positioned in a tricky location in a narrow shed and with Byron's experienced advice when I asked about the best system for my job which wasn't the most expensive alternative on offer. Emergency Hot Water Repairs can be trusted to get the right job done quickly without ripping you off which was so nice to see!

I found the technician punctual, courteous and efficicient.It’s the second time I’ve used the company and would again when the opportunity demands.David

Michael replaced my 250 litre Rheem Electric Water Heater. He did a great job. Came back to sort out the temperature valve. All good now . I love the text message prior to attendance. Also Donna in the office is courteous and on the ball. I recommend this business ! They get the job done !

Fantastic and quick service! I was luckily able to book a less than 24 hour emergency hot water tank replacement on line after hours with no nonsense and clear pricing listed up front. Cooper came 730am sharp the next morning to replace it and was amazingly efficient and had my hot water back in no time. I was so impressed with how well Cooper managed with replacing my unit as it was positioned in a tricky location in a narrow shed and with Byron's experienced advice when I asked about the best system for my job which wasn't the most expensive alternative on offer. Emergency Hot Water Repairs can be trusted to get the right job done quickly without ripping you off which was so nice to see!

Michael replaced my 250 litre Rheem Electric Water Heater. He did a great job. Came back to sort out the temperature valve. All good now . I love the text message prior to attendance. Also Donna in the office is courteous and on the ball. I recommend this business ! They get the job done !

I highly recommend this company. Everyone is professional, friendly, and efficient. They keep in contact with you and offer you options. We were recommended by another plumbing company, so that just tells you how good they are. They did a great job installing our gas hot water unit. Thank you Matt and Jay.

Very happy with service. Prompt, efficient, easy to deal with ⭐️⭐️⭐️⭐️⭐️Thankyou

I would use this company again, they seem to be a decent bunch, their quote was about on par with the other companies and I dealt with a Plumber named Michael , and he did an excellent job of installing my HWS.

Thank you kindly for your excellent customer service both via phone and in person. We had one guy quote and another guy came the next day to install a new hot water system. Friendly and great service was impressed how clean they left it after it had flooded. They swept it all and put a tray underneath if ever a leak in future. Great idea! Really appreciate it thank you.

Thank you kindly for your excellent customer service both via phone and in person. We had one guy quote and another guy came the next day to install a new hot water system. Friendly and great service was impressed how clean they left it after it had flooded. They swept it all and put a tray underneath if ever a leak in future. Great idea!
Really appreciate it thank you.

Excellent friendly service. Service man came within 24 hours, at the time booked, was obviously very experienced and took the time to explain how water systems work to me. He was polite, non intrusive, efficient and cleaned up well after himself. Highly recommend this service!

Excellent friendly service. Service man came within 24 hours, at the time booked, was obviously very experienced and took the time to explain how water systems work to me. He was polite, non intrusive, efficient and cleaned up well after himself. Highly recommend this service!

Had excellent service and pricing. Cooper was very helpful throughout the repairs and subsequent hot water system replacement.

Had excellent service and pricing. Cooper was very helpful throughout the repairs and subsequent hot water system replacement.

Very happy with the service provided.

The whole experience from my first email and call to the completion and installation was an easy painless experience.They were professional, prompt, on time, knowledgeable and great to deal with.A their prices for supply & install was very reasonable.I would not go anywhere else.My experience was great, I was really impressed.You don’t say that (above) much these days.

The whole experience from my first email and call to the completion and installation was an easy painless experience.
They were professional, prompt, on time, knowledgeable and great to deal with.
A their prices for supply & install was very reasonable.
I would not go anywhere else.
My experience was great, I was really impressed.
You don’t say that (above) much these days.

Great service, super fast, super capable. No mistakes, no messing about - very pleased can recommend

Great service, super fast, super capable. No mistakes, no messing about - very pleased can recommend

Prompt service. Matt was courteous and efficient. Highly recommend.

We got our old gas hot water tank malfunction on last Saturday and have Matt from EHWR came over around lunch time and diagnosed the device need to be replaced. Luckily it was still under warranty and get replaced on the coming Monday morning with fully explained new device. 5 stars rated! Definitely will keep into our contact at all time!

Excellent service, perfect communication, highly recommended

Great customer service with friendly, efficient tradespeople who did quality work. Nothing was a hassle and it was an overall stress free experience!

Highly recommended EHWR. Cooper is a really lovely technician and was friendly, professional and efficient. I liked the fact that a text was sent before arrival just to make sure I was at home, too.

Thank you for your help Cooper and the team 😊

Highly recommended EHWR. Cooper is a really lovely technician and was friendly, professional and efficient. I liked the fact that a text was sent before arrival just to make sure I was at home, too.Thank you for your help Cooper and the team 😊

Technician arrived early with notice , determined fault requirements and went away to procure part. Returned within 1 hour, installing, testing, all OK. This company is as good.as they were 30 years ago.

Definitely , Best ! Best plumber in Sydney.Highly recommend. You don’t need trust me. But you should trust them. Most cheaper , speedy and nicely

Definitely , Best ! Best plumber in Sydney.
Highly recommend. You don’t need trust me. But you should trust them. Most cheaper , speedy and nicely

Great service! Squeezed us in and northern beaches on the same day as I contacted them. Lovely serviceman, thanks Matt!

Very impressed with this company’s service. My gas instant water heater stopped working. I was worried that I would have to replace the unit. Matt did a thorough check and resolved the issue for $99. There is always a great level of trust in these situations and this company exceeded my expectations on communication, timeliness and professionalism.

Byron, Jay and Matt were all super helpful in providing solid advice in a straightforward manner. They advised on the best replacement hot water system in a very old apartment, navigating issues with an old pipe and strata requirements, then quickly got the job done with great care. Decent, friendly guys too!

Highly recommended EHWR. I had a new hot water system installed by Michael on Saturday morning. He was friendly, efficient, professional and fast with the installation. We've been customers with EHWR for many years and will continue to do so.

I found Byron’s work to be of excellent quality. He resolved my issues with a high knowledge of plumbing issues & cannot recommend him & the EHWR company highly enough.

Excellent service. Turned up on time. Hope you get Matthew to install your hot water system. Excellent tradesman. Very happy.

Highly recommend EHWR. We have used them over the years on several properties. Lyn (I think that's her name) in the office is lovely to talk to. Jay provided an on-site quote and provided recommendations. EHWR accommodated installation day as I work in the office so only available on Fridays and Saturdays. Matt and Michael did the draining, removal of old tank and installation of new tank very quickly. Great service. Thank you EHWR. Merry Christmas.

Our water heater was quickly and quietly fixed. Totally recommend them for your hot water repairs!